You will typically receive an email instantly with links for your digital download. However, some e-mail providers may take up to 5 hours.
The download details for your packages are sent via email. Downloadable files are provided in PDF format for easy viewing. Should you need Adobe Acrobat to view your PDF documents click here to download.
There is a link in the body of the email below each item to download. Once you click the desired item link to download, please wait until item is completely downloaded before downloading the next item.
As explained on the website, all orders are digitally delivered (downloadable items) which allow us to offer our wholesale pricing and expedited delivery to you.
There are no cancellations, returns or refunds once you have placed your order.
Due to the quick fulfillment of your order on our end, once an order has been placed it cannot be changed. Please double check all spelling of the names before completing the checkout process.
Your voucher code begins with LP. Please double check the number received and try re-entering your voucher code. Please use the correct code to redeem. The code must be entered correctly with dashes and no extra spaces. If the code still does not work after double-checking for accuracy, please contact customer service. Click here to send them a message.
*Note: The steps may vary depending on the operating system and personal file downloading applications per each computer.
After waiting five (5) hours and checking your junk or spam folder, if you have still not received your e-mail please revisit the site. Follow the original steps and the last step will allow you to enter a different e-mail address to submit.
Before contacting customer support, please follow the step-by-step instructions above. If you still have additional questions or need support, please use our contact form below to send us a message or use our Live Chat. When contacting customer service it's mandatory to fill in all fields including your voucher number.
The items are available exclusively on Groupon. At the top of the page next to the Groupon logo select CLICK HERE TO BUY.
On the page after you enter your voucher code.
Deed names CANNOT be changed. Please follow the directions carefully when entering deed information.
Yes, it is mandatory to enter a recipient's name to be printed on the deed.
This is a fillable PDF. First download and then open the file. You will then be able to enter the recipient's name along with the giver's name at the bottom of the boarding pass.
Yes. Buy Planet Uranus only assigns one lot number per order!
To access the deed, click the link under the very top picture in the email you receive from us (both the deed and Uranus Map are located here).
The email is addressed to you; once you download the deed, you will see the recipient's name printed on the deed.
Files are intended to be downloaded and saved so that you have the information. Please refrain from opening files over and over without saving them. As a security precaution, the downloads will lock and you will be unable to download further.
Files MUST be downloaded, saved and/or printed onto a desktop. You will not be able to complete this process on a phone or tablet.
This is a novel gift and for entertainment purposes only.